This page sets out what our editors can help with, which problems belong with the casino instead, and how to reach us.
Contact Us
How to reach our editors, and what we can and cannot do for you.
What We Can Help With
Our inbox is for anything you read in our reviews of gambling sites not on GamStop or elsewhere on the site. We can act on messages like these:
- Corrections – a number or rule the casino has since changed. We look at the casino's live pages, and if you are right we fix ours and note when.
- Questions about terms – what a wagering multiple, a cap on winnings or a rule about staking your deposit means in pounds. As an illustration, 40x on a £25 bonus works out at £1,000 of bets before a withdrawal.
- Payments in general – how payouts usually travel by card, e-wallet, crypto or bank, and why a deposit method sometimes cannot be used to cash out.
- Feedback on listings – a review you find unfair, a factor you believe deserves more weight, or something we do not yet check.
- Commercial and press enquiries – partnership ideas and media questions. Business talks never alter a review, and our about us page explains how the site earns its money.
Some requests are out of our reach. We have no power to open, close, verify or unfreeze an account, to move funds, to explain a pending payment or to raise anything with a casino for you.
Problems With a Casino Account
No casino on this site is run by us, and we cannot see into anyone's account. Locked funds, a rejected payout or a bonus taken away without notice can only be sorted out by the casino:
- Start with support – ask in live chat or by email why it happened, and request the answer in writing.
- Collect proof – screenshots of the cashier, your balance and the bonus rules as they looked at the time, plus every message.
- File a formal complaint – an email with the date, the time, the amount and the transaction or bet number.
- Watch the clock – reply within the casino's deadlines, and query a bet the moment its result seems wrong.
If the problem is the gambling itself, our responsible gambling guidance lists free services you can reach day or night.
How to Write to Us
Our address is [email protected]. To help us move quickly, mention the casino, the page of ours you were reading and the number you are questioning, and tell us what the casino's own site showed and on which date – a link or a screenshot of the term is ideal.
Please keep passwords, card details, ID scans and anything else tied to an account out of your email; we will never request them. Every message is read, questions about our content get an answer, and a figure is changed once we have confirmed it on the casino's site.
When a message turns out to concern an account, we will say so and suggest what to put in your complaint to the casino. When it concerns gambling harm, the free help services come first in our reply.